The state of e-commerce AI
The biggest e-commerce platforms now have AI features baked in. They're fine for the obvious stuff — chatbots, product recommendations — but they don't understand your brand voice, your margins, your warehouse, or your customers. Brand AI is custom AI. And custom AI is exactly what we build.
The brands that win the next 5 years won't have the lowest CAC. They'll have the lowest cost-to-operate per order — and AI is the only way that comes down.
The six automations we ship in 30 days
- AI customer support inbox. Claude-powered, plugged into Gorgias / Zendesk / Helpscout, with full access to Shopify order data and your help-center articles. Auto-resolves 80%+ of tickets. Live for Vigor Beans — handles inboxes most founders dread.
- Inventory forecasting. Per-SKU demand models that account for promos, seasonality and lifecycle stage. Triggers reorder thresholds, posts daily summaries to Slack. Catches the "we're going to stock out in 3 weeks" before it's too late.
- Product copy + SEO. Drop in your product specs and we generate on-brand long-form descriptions, meta titles, ad copy, and Amazon listings — all consistent, all SEO-tuned. Optional A/B testing.
- Newsletter / SMS AI. Every week, AI drafts your full Klaviyo campaign — featured product, customer story, brew tip, related blog. A founder approves in 60 seconds on Sunday night. We've seen open rates 2–3× a "we'll get to email next month" baseline.
- Returns & refunds. Most refund requests are predictable (wrong size, late delivery, damaged in transit). AI handles them, issues store credit or refund per your policy, and only escalates the edge cases.
- Reviews & UGC. Auto-request reviews 7 days after delivery, monitor every review platform, draft responses to negatives, repurpose the gold ones into ads and social.
The stack we plug into
We've shipped against most of the major e-commerce tooling: Shopify, BigCommerce, WooCommerce; Klaviyo, Postscript, Attentive; Gorgias, Zendesk, Intercom, Helpscout; ShipStation, ShipBob, Stord; Stripe, Bold Subscriptions, Recharge. If your stack is custom, we build inside it instead.
Who this is for
- D2C brands at $1M–$50M revenue (especially the 1–5 person teams)
- Subscription / replenishment businesses fighting churn
- Marketplaces and aggregators handling multi-vendor support
- Founders who'd rather build the brand than answer "where is my order"
If you run a D2C brand and you're doing the work AI should be doing, book a 30-minute audit. We'll look at your store, your help inbox, and your Klaviyo before the call so it's about decisions, not discovery.